Shipping policy

Last Updated: September 9, 2026

Mednova Bookstore provides delivery of medical, academic, and educational books across Pakistan, subject to courier availability.

Order Processing

Orders are processed after receiving the order information.

For Cash on Delivery orders, we may contact you to confirm your order before dispatch.

Orders may be cancelled if the customer cannot be reached for confirmation or if the provided delivery information is incomplete or incorrect.

Delivery Time

Estimated delivery time is generally 2–7 business days after order processing.

Delivery times may vary depending on:

Customer location

Courier availability

Weather conditions

Public holidays

High order volume

Other circumstances beyond our control

Cash on Delivery

Cash on Delivery (COD) is available.

Customers can pay the order amount in cash to the courier at the time of delivery, where COD service is available.

Customers should ensure that someone is available at the provided delivery address to receive and pay for the order.

Shipping Charges

Applicable shipping charges will be displayed or communicated to the customer before order confirmation.

Order Tracking

Where tracking is available, tracking information may be provided to the customer through the contact details provided during checkout.

Incorrect Address or Contact Information

Customers are responsible for providing accurate:

Name

Phone number

Address

City

Postal code

Mednova Bookstore is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Failed Delivery

If a customer refuses to accept a confirmed COD order or is unavailable after repeated delivery attempts, additional delivery arrangements may be required before another shipment is made.

Damaged Package

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product.

Contact

Email: mednovabookstore@gmail.com
Phone: 03183256067