Refund policy
Last Updated: September 9, 2026
We want you to receive your order in good condition and as described on our website.
Eligible Returns
You may request a return if:
You received the wrong book or product.
Your product arrived damaged.
The product has a significant printing or manufacturing defect.
The product is materially different from the product description.
You should contact us as soon as possible after receiving your order.
Return Conditions
To be eligible for a return, the product should generally be:
In its original condition
Unused
Not damaged due to customer handling
Returned with its original packaging where applicable
Non-Returnable Items
Returns may not be accepted for:
Books damaged after delivery by the customer
Books with writing, highlighting, marking, or other alterations
Used or significantly damaged books
Products returned without prior approval
Products that are specifically marked as non-returnable
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, contact us with:
Order number
Customer name
Description of the problem
Clear photographs of the product and packaging
After reviewing your request, we will inform you whether a return, replacement, or refund is approved.
Refunds
If your refund is approved, we will arrange the refund through an appropriate method.
For Cash on Delivery orders, the refund method and process will be communicated to the customer after the return is approved.
Refund processing time may vary depending on the refund method.
Exchanges
Where available, an eligible damaged or incorrect product may be exchanged for the correct/replacement product.
Return Shipping
If the return is caused by our mistake, such as sending the wrong product or a damaged product, Mednova Bookstore may arrange or cover the applicable return shipping cost.
For other approved returns, return shipping costs may be the customer's responsibility.
Contact Us
Email: mednovabookstore@gmail.com
Phone: 03183256067